FAQs

How can I contact Stores Creative?

You can email us at storescreative1@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

How do I clean the DryEase Mat?

To clean the mat, simply shake off any loose dirt or dust first. For light stains, use a damp cloth with mild soap to gently wipe the area. Avoid using harsh chemicals or abrasive cleaners. After cleaning, allow the mat to air dry completely to maintain its quick-dry properties.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

What size DryEase Mat should I buy?

Choosing the right size mat depends on your space and intended use. For smaller areas, like a bathroom or entryway, a small (40cm x 60cm) mat is a great fit. If you have a larger space or want more coverage, consider a medium (50cm x 80cm) mat. For maximum comfort and coverage, especially in larger bathrooms, a large (90cm x 60cm) mat is ideal. Measure your space and consider where you plan to place the mat to select the size that best suits your needs.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

What if I don't like a product?

If you're not completely satisfied with your product, we want to make it right. You can return the item within 30 days of receiving it for a full refund or exchange, as long as it’s in its original condition. Please contact us to start the return process, and we’ll be happy to assist you.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in British Pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at storescreative1@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.